Returns & Exchanges
HELIOT EMIL offers a 14-day return policy for all items purchased online, provided they are in original condition with all industrial tags attached. We aim to ensure a seamless transition for your technical garments should they not meet your expectations.
Initiate Request
Access our digital return portal using your order number and email address to select the items you wish to return or exchange.
Package Garments
Place the items in their original packaging, ensuring all hardware protectors and signature metal tags are secured and undamaged.
Affix Label
Print the prepaid shipping label provided via the portal and attach it clearly to the exterior of the parcel, removing any previous shipping information.
Dispatch and Refund
Drop off the package at your nearest authorized carrier location; once our warehouse verifies the garment's integrity, your refund will be processed within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing